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Equipment Protection Policy


THIS POLICY IS NOT A WARRANTY. REFER TO THE APC LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR APC PRODUCT. THE LIMITATIONS AND CONDITIONS IN THIS POLICY DO NOT AFFECT THE TERMS OF THE WARRANTY.

"Equipment Protection Policy"
'In the 50 U.S. States, Canada, Bermuda and/or Puerto Rico for 120V products only.'

If your electronic equipment is damaged by power line transients on an AC power line (120 volt) while directly and properly connected to a standard APC 120 volt product covered by the Equipment Protection Policy ("connected equipment"), and if all of the remaining conditions specified below are met, APC will, at APC's sole option, during the period specified below, replace the APC product and either (a) pay for the repair of the equipment or (b) reimburse you for the fair market value, as determined by the then current price list of the Orion Blue Book (or equivalent), of the connected equipment, in an amount not to exceed the dollar limits stated below, if APC determines that the damage was caused by the failure of the APC product to protect against power line transients, (telephone line, network, or CATV transients, if applicable). Power line transients that APC products have been designed to protect against, as recognized by industry standards, include spikes and surges on AC power lines (not designed as protection against swells as defined by IEEE 1100-1992). Protection from telephone line transients applies only to APC products which offer telephone line protection, and in cases in which such protection is available, telephone service equipment must include a properly installed and operating "primary protection" device at the service entrance (such devices are normally added during telephone installation) in order to be covered for telephone line transients. Protection of CATV (Cable Television) connected equipment from transients applies only to APC products which offer such protection, and in such cases, the CATV service must be properly grounded according to the codes set forth in the National Electric Code (NEC) in order to be covered for CATV transients. Protection from network line transients applies only to APC products which offer network line protection.

This APC policy applies to APC ProtectNet products if the power line to the equipment it is protecting is using only APC products, with an applicable Equipment Protection Policy, to protect against power line transients. The coverage of the ProtectNet product will then be covered under the APC power protection product Equipment Protection Policy. This policy does not apply to APC ProtectNet products if used individually without APC AC power protection products.

APC reserves the right to determine whether the damage to the connected equipment is due to APC product failure by requesting that damaged equipment be sent to APC for inspection. THIS POLICY DOES NOT COVER DAMAGES CAUSED BY USE OF NON-APC BATTERIES OR NON-APC ACCESSORIES WITH ANY APC PRODUCT OR ANY MISUSE, NEGLIGENCE, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE OR OTHER HAZARD. This policy is in excess of, and applies only to the extent necessary beyond any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty, and any extended warranty coverage.

Equipment Protection Policy Dollar Limits
For customers that meet the qualifications and conditions set forth in this policy, APC will provide reimbursement (cost of repair or fair market value) up to the dollar limits stated as follows:

 
To view a specific family, please select one:


Product Family Specific Model Dollar Limit
Uninterruptible Power Supply (UPS)
Back-UPS BE350G-LM Lifetime : $75000
Back-UPS BE425M Lifetime : $75000
Back-UPS BE425M-LM Lifetime : $75000
Back-UPS BE550G Lifetime : $75000
Back-UPS BE550G-LM Lifetime : $75000
Back-UPS BE600M1 Lifetime : $75000
Back-UPS BE600M1-LM Lifetime : $75000
Back-UPS BE850M2 Lifetime : $75000
Back-UPS BE850M2-LM Lifetime : $75000
Back-UPS BK350 Lifetime : $100000
Back-UPS BK500 Lifetime : $100000
Back-UPS BK500BLK Lifetime : $25000
Back-UPS Connect BGE70 Lifetime : $75000
Back-UPS Connect BGE90M Lifetime : $75000
Back-UPS Pro BG500 Lifetime : $150000
Back-UPS Pro BR1000G Lifetime : $150000
Back-UPS Pro BR1100M2-LM Lifetime : $150000
Back-UPS Pro BR1300G Lifetime : $150000
Back-UPS Pro BR1350M2-LM Lifetime : $250000
Back-UPS Pro BR1500G Lifetime : $150000
Back-UPS Pro BR1500M2-LM Lifetime : $250000
Back-UPS Pro BR700G Lifetime : $150000
Back-UPS Pro BX1000M-LM60 Lifetime : $250000
Back-UPS Pro BX1350M-LM60 Lifetime : $250000
Back-UPS Pro BX1500G Lifetime : $150000
Back-UPS Pro BX1500M-LM60 Lifetime : $250000
Back-UPS Pro BX850M-LM60 Lifetime : $250000
Back-UPS XS BX800 Lifetime : $150000
Smart-UPS SC420 Lifetime : $150000
Smart-UPS SC450RM1U Lifetime : $150000
Smart-UPS SC620 Lifetime : $150000
Smart-UPS SMC1000 Lifetime : $150000
Smart-UPS SMC1000-2U Lifetime : $150000
Smart-UPS SMC1000-2UC Lifetime : $150000
Smart-UPS SMC1000C Lifetime : $150000
Smart-UPS SMC1500 Lifetime : $150000
Smart-UPS SMC1500-2U Lifetime : $150000
Smart-UPS SMC1500-2UC Lifetime : $150000
Smart-UPS SMC1500C Lifetime : $150000
Smart-UPS SMT1000 Lifetime : $150000
Smart-UPS SMT1000C Lifetime : $150000
Smart-UPS SMT1000RM2U Lifetime : $150000
Smart-UPS SMT1000RM2UC Lifetime : $150000
Smart-UPS SMT1500 Lifetime : $150000
Smart-UPS SMT1500C Lifetime : $150000
Smart-UPS SMT1500NC Lifetime : $150000
Smart-UPS SMT1500RM1U Lifetime : $150000
Smart-UPS SMT1500RM2U Lifetime : $150000
Smart-UPS SMT1500RM2UC Lifetime : $150000
Smart-UPS SMT2200C Lifetime : $150000
Smart-UPS SMT2200RM2UC Lifetime : $150000
Smart-UPS SMT3000C Lifetime : $150000
Smart-UPS SMT3000RM2UC Lifetime : $150000
Smart-UPS SMT750 Lifetime : $150000
Smart-UPS SMT750C Lifetime : $150000
Smart-UPS SMT750RM2UC Lifetime : $150000
Smart-UPS SMTL1500RM3UC Lifetime : $150000
Smart-UPS SMX1000 Lifetime : $150000
Smart-UPS SMX1500RM2U Lifetime : $150000
Smart-UPS SMX2000LV Lifetime : $150000
Smart-UPS SMX2000RMLV2U Lifetime : $150000
Smart-UPS SMX2200RMLV2U Lifetime : $150000
Smart-UPS SMX3000LV Lifetime : $150000
Smart-UPS SMX3000RMLV2U Lifetime : $150000
Smart-UPS SMX750 Lifetime : $150000
Smart-UPS SMX750-NMC Lifetime : $150000
Smart-UPS SUA1000 Lifetime : $150000
Smart-UPS SUA1000XL Lifetime : $150000
Smart-UPS SUA1500 Lifetime : $150000
Smart-UPS SUA2200 Lifetime : $150000
Smart-UPS SUA2200RM2U Lifetime : $150000
Smart-UPS SUA3000 Lifetime : $150000
Smart-UPS SUA3000RM2U Lifetime : $150000
Smart-UPS SUA3000XL Lifetime : $150000
Smart-UPS SUA5000R5TXFMR Lifetime : $150000
Smart-UPS SUA5000RMT5U Lifetime : $150000
Smart-UPS SUA750 Lifetime : $150000
Smart-UPS SUA750RM1U Lifetime : $150000
Smart-UPS SUA750RM2U Lifetime : $150000
Smart-UPS SUM1500RMXL2U Lifetime : $150000
Smart-UPS SUM3000RMXL2U Lifetime : $150000
Special Configurations SUA2200X115 Lifetime : $150000
Surge Protection and Power Conditioning
SurgeArrest Essential P1T Lifetime : $25000
SurgeArrest Essential P4GC Lifetime : $50000
SurgeArrest Essential P62 Lifetime : $50000
SurgeArrest Essential P6B Lifetime : $25000
SurgeArrest Essential P6B-LM Lifetime : $25000
SurgeArrest Essential P6GC Lifetime : $50000
SurgeArrest Essential P6N Lifetime : $50000
SurgeArrest Essential P6W Lifetime : $50000
SurgeArrest Essential P6WT Lifetime : $50000
SurgeArrest Essential P6WU2 Lifetime : $50000
SurgeArrest Essential P7GB Lifetime : $50000
SurgeArrest Essential P7T-LM Lifetime : $25000
SurgeArrest Essential P7T10 Lifetime : $25000
SurgeArrest Essential PDIY7 Lifetime : $5000
SurgeArrest Essential PDIY8 Lifetime : $5000
SurgeArrest Essential PE610 Lifetime : $50000
SurgeArrest Essential PE615 Lifetime : $50000
SurgeArrest Essential PE625 Lifetime : $50000
SurgeArrest Essential PE63 Lifetime : $50000
SurgeArrest Essential PE63DP Lifetime : $50000
SurgeArrest Essential PE64U2WGDP Lifetime : $50000
SurgeArrest Essential PE66 Lifetime : $50000
SurgeArrest Essential PE66DP Lifetime : $50000
SurgeArrest Essential PE66W Lifetime : $50000
SurgeArrest Essential PE66WG Lifetime : $50000
SurgeArrest Essential PE6T Lifetime : $50000
SurgeArrest Essential PE6U2 Lifetime : $50000
SurgeArrest Essential PE6U21 Lifetime : $50000
SurgeArrest Essential PE6U21W Lifetime : $50000
SurgeArrest Essential PE6U4 Lifetime : $50000
SurgeArrest Essential PE6U4W Lifetime : $50000
SurgeArrest Essential PE76 Lifetime : $50000
SurgeArrest Essential PE76W Lifetime : $50000
SurgeArrest Essential PE76WG Lifetime : $50000
SurgeArrest Essential PER7-LM Lifetime : $50000
SurgeArrest Essential PER7T Lifetime : $50000
SurgeArrest Essential PNOTEPROC6 Lifetime : $75000
SurgeArrest Home/Office NET7 Lifetime : $100000
SurgeArrest Home/Office P8GT Lifetime : $150000
SurgeArrest Home/Office P8T3-LM Lifetime : $75000
SurgeArrest Home/Office P8VT3-LM Lifetime : $75000
SurgeArrest Home/Office PH12 Lifetime : $150000
SurgeArrest Home/Office PH12U2 Lifetime : $150000
SurgeArrest Home/Office PH12U2W Lifetime : $150000
SurgeArrest Home/Office PH12W Lifetime : $150000
SurgeArrest Home/Office PH8 Lifetime : $150000
SurgeArrest Home/Office PH8U2 Lifetime : $150000
SurgeArrest Home/Office PH8U2W Lifetime : $150000
SurgeArrest Home/Office PH8W Lifetime : $150000
SurgeArrest Performance NET8 Lifetime : $100000
SurgeArrest Performance P10U2 Lifetime : $300000
SurgeArrest Performance P11GTV Lifetime : $300000
SurgeArrest Performance P11VNT3 Lifetime : $100000
SurgeArrest Performance P11VT3 Lifetime : $100000
SurgeArrest Performance P12U2 Lifetime : $300000
SurgeArrest Performance P8 Lifetime : $300000
Audio-Video Solutions
AV Power Conditioners & Battery Backups H10 Lifetime : $500000
AV Power Conditioners & Battery Backups H15 Lifetime : $750000
AV Power Conditioners & Battery Backups J10BLK Lifetime : $750000
AV Power Conditioners & Battery Backups J15 Lifetime : $750000
AV Power Conditioners & Battery Backups J15BLK Lifetime : $750000
AV Power Conditioners & Battery Backups J25B Lifetime : $350000
AV Power Conditioners & Battery Backups J35B Lifetime : $350000
AV Power Filters C2 Lifetime : $350000
AV Power Filters C3 Lifetime : $150000
AV Power Filters C5 Lifetime : $350000
AV Surge Protectors P4V Lifetime : $25000
AV Surge Protectors P7V-LM Lifetime : $50000

  • All X-option products are excluded.
  • "Lifetime" period is the life of the product while owned by the original purchaser ("you" or "purchaser"). Other period limitations are from date of purchase.

  • Eligibility for coverage under the Equipment Protection Policy:
    1. You must register the product by returning to APC the warranty card provided with the product within 10 days of purchase. All information must be filled in, and you should retain a copy for your records. The warranty card must clearly identify the types of electronic equipment that will be plugged into the APC product for which protection under this policy is claimed. All connected equipment must be UL or CSA approved.
    2. The APC product must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires, or electrical connections may be used, with the sole exception of other standard APC 120 volt products. The installation must not include power protection products made by any manufacturer other than APC. The installation must comply with all applicable electrical and safety codes set forth pursuant to the National Electrical Code (NEC).
    3. Any claim under the Equipment Protection Policy must be made within 10 days of the date of alleged damage to the connected equipment.
    4. The Equipment Protection Policy covers only standard APC 120V products used in the 50 U.S. states, Canada, Bermuda* and/or Puerto Rico*.

    *Only Back-UPS, Smart-UPS and SurgeArrest product families are covered by the APC Equipment Protection Policy for Puerto Rico and Bermuda. The Equipment Protection Policy is effective for qualified units purchased after May 2003, with the exception of purchases associated with BestCo where all purchase dates will be accepted.


    What is not covered under the Product Policy:
    1. Restoration of lost data and reinstallation of software are not covered.
    2. This policy does not cover damage from a cause other than AC power line transients, except for damage due to telephone line, network or CATV transients, which is covered only if the APC product offers such protection.

    In addition, the following are expressly excluded from coverage:
    1. Damage caused by failure to provide a suitable installation environment for the product (including, but not limited to, lack of a good electrical ground).
    2. Damage caused by the use of the APC product for purposes other than those for which it was designed.
    3. Damage caused by accidents, or disasters such as fire, flood, or wind.
    4. Damage caused by abuse, misuse, alteration, modification, or negligence.
    5. This policy is null and void if, in APC's view, the APC product has been tampered with or altered in any way.
    6. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL APC BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE APC PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE APC PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

    Submitting an Equipment Protection Policy Claim:
    1. If all of the conditions for coverage are satisfied, call the APC customer service department at (800) 800-4APC and obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) number. APC will forward to you an Equipment Protection Policy claim form, which must be completed and filed within 30 days.
    2. Mail the completed claim forms to: American Power Conversion, Attention: Claims Department, 132 Fairgrounds Road, PO Box 278, West Kingston, RI 02892
    3. Mark the Equipment Protection Policy RMA number on the APC product you are returning.
    4. Pack the APC product in its original packaging (or request packing materials from APC if the packaging has been discarded). 4. Mark the EPP RMA number clearly on the outside of box.
    5. Ship the product (one way shipping charges paid by you) to: American Power Conversion, 201 Fulling Mill Road, MIddletown, PA 07057 Door 51, Attn: EPP RMA#________
    6. APC will evaluate the product to determine its level of functionality, and will examine the product for evidence of damage from AC power line transients (telephone line, network and CATV transients, if applicable). (A) If APC's evaluation provides no evidence of damage from power line transients (telephone line, network or CATV transients, if applicable), APC will send to the customer (I) a report summarizing the tests performed and (ii) a rejection of claim notice. (B) If the APC product shows evidence of damage from power line transients (telephone line, network or CATV transients, if applicable), APC will request that all connected equipment for which an Equipment Protection Policy claim has been submitted, be sent for evaluation to either APC or an authorized service center. If it is determined that the connected equipment has been damaged from AC power line transients (telephone line, network or CATV transients, if applicable), APC will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above. Please save the damaged connected equipment or all damaged parts.
    7. If you are authorized by APC to have the connected equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the connected equipment. APC reserves the right to contact the authorized service center directly to discuss repair costs and repair diagnosis, and damage to the connected equipment to determine if it was caused by AC power line transients (telephone line, network or CATV transients, if applicable) and the right to request that the service center forward the connected equipment or components of the connected equipment to APC for inspection.
    8. APC will, after determining that the damage was caused by the failure of the APC product to protect against AC power line transients (telephone line, network or CATV transients, if applicable), issue payment to you, in its sole discretion, for either costs of repair or the fair market value of the connected equipment, up to the dollar limits stated above. APC reserves the right to require you to transfer title and deliver the connected equipment to APC if it chooses to reimburse you for the fair market value of the connected equipment.
    9. Unless modified in a writing signed by APC and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject matter of this agreement. No employee of APC or any other party is authorized to make any representations beyond those made in this agreement concerning the Equipment Protection Policy.

    Data Recovery Policy
    If data is lost from the hard drive in the protected computer due to a malfunction of a properly connected APC product, APC will, at its sole discretion, provide data recovery services from Ontrack® data recovery labs. This warranty will be offered to customers to the extent commercially reasonable, as determined by APC at its sole discretion. Ontrack will make every commercially reasonable effort to retrieve customer data, however, due to the nature of data loss, recovery is not guaranteed. The data recovery warranty is available on all APC products mentioned in the chart that follows with the exception of APC's Basic and Personal SurgeArrest® models. Data recovery is limited to physical hard drives within protected computing equipment. Expressly excluded from this warranty are any type of external storage devices.

    APC reserves the right to determine whether the damage to the connected equipment is due to APC product failure by requesting that damaged equipment be sent to APC for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty, extended warranty coverage and home owner's insurance

    Note: The Data Recovery Policy does not apply to all products (Contact your local APC Representative for more information).