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Data Center Expert | How can I resolve “Failed to create java virtual machine.” error when launching StruxureWare Data Center Expert client?

Published date: 14 July 2020

Issue:
Upon launching the StruxureWare Data Center Expert client an error message appears stating “Failed to create java virtual machine.”
 
Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment:
StruxureWare Client (potentially any version)
 
Cause:
StruxureWare may be attempting to use a different version of Java on the operating system with which it may not be fully compatible.
 
Resolution:
 
1) Navigate to the Installation directory for StruxureWare Data Center Expert.  (default directory is: C:\Program Files (x86)\StruxureWare Data Center Expert X.X.X)

2) Navigate into the dcexpert directory and open the DataCenterExpert.ini configuration file in a text editor such as notepad.

3) Within the dcexpert directory open the jre directory and then the bin directory.  You will see a javaw.exe file to which you will need to obtain the full path for the next step.

4) Edit the DataCenterExpert.ini file and change it's first line from -vmargs to -vm “fullpath of javaw.exe”
For Example with a 7.2.7 DCE client, instead of reading:
-vmargs
The first line should now read:
-vm "C:\Program Files (x86)\StruxureWare Data Center Expert 7.2.7\dcexpert\jre\bin\javaw.exe"

5) Save the file and open the client.

6 )If the issue still persists, please contact your local technical support.

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