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How to download and use the APC UPS-Link Protocol Language

Issue: How to obtain APC UPS-Link Protocol language Product Lines: Smart-UPS, Matrix, Symmetra NOTE: The UPS-Link Protocol is used only for APC smart signaling UPS models. This UPS-Link Protocol does not support SMX/SMT/SURTD/SRT models or other next generation UPS's without the use of the AP9620...

Data Center Expert | Where can I find the manual?

Issue Where can I find the manual for the StruxureWare Data Center Expert appliance? Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual Appliance (AP94VMACT) StruxureWare Central (SWC) InfraStruXure...

What are the Matrix-UPS operating temperature limitations?

The Matrix-UPS will operate within all standard specification ratings in a surrounding (or environmental) temperature range of 0°C to +40°C (+32°F to +104°F). The internal temperature limitation for the Matrix-UPS as reported through PowerChute plus software may be as high as +70°C (+158°F). Please...

Data Center Expert | How do hardware and software support contracts work?

Issue: Details on how extended hardware warranty and software support contracts work for StruxureWare Data Center Expert. Product Line: StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual...

Data Center Expert | Download the Essential Device Definition File (DDF) for NetBotz Rack Monitor 750

Issue: You cannot use the Web UI password to download the essential Device Definition (DDF) file for the Rack Monitor 750 in StruxureWare Data Center Expert (DCE). Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance...

AO Smith Condenser Fan Motor Manual

Issue: AO Smith Condenser Fan Motor Manual Product line: Condenser Fan Motors Environment: Cause: AO Smith Condenser Fan Motor Manual Resolution: See attachment below.

How can I mass configure a Network Management Card (NMC) or NMC embedded product?

How can I mass configure a Network Management Card (NMC) or NMC embedded product? Published date: Issue How can I mass configure or configure multiple Network Management Card devices? Product Line Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619 Devices with an embedded Network...

Can I mix C10, C69 with V66 batteries in a Symmetra PX battery frames?

Issue: Can I mix C10, C69 with V66 batteries in a Symmetra PX battery frames? Product line: Symmetra PX1 & PX2 Environment: All models/ Serial number Cause: APC By Schneider uses multiple vendors to supply the batteries for use in Symmetra PX products. When installing the batteries into...

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Decoding AirFlow Serial numbers

Issue: Decoding AirFlow Serial numbers Product line: AirFlow Environment: Data Center Cooling Cause: Resolution: This is for unit built before 2002

How to assign a fixed IP address to SmartConnect enabled Smart-UPS

Issue: Would like it configure SmartConnect enabled Smart-UPS with a fixed IP address AKA static IP address. Product Line: SMTL, SCL, SMT, SMC, SMX, model Smart-UPS with embedded SmartConnect network port. Environment: Smart-UPS with embedded SmartConnect network port Cause: Informational Solution:...

How accurate are the APC Environmental Monitoring products?

Issue How accurate are the APC Environmental Monitoring products? Product Line Security and Environmental Appliances AP9320 AP9340 AP9612TH AP9312TH Supported sensors Environment All serial numbers All firmware versions Cause General accuracy information for users with the aforementioned...

How to reboot the SmartConnect Network Interface

Issue: How to reboot the SmartConnect Network Interface Product Line: SmartConnect enable Smart-UPS Environment: Smart-UPS SMC, SMT, SMTL, SMX, SCL with built-in SmartConnect network port Cause: Need to reboot for X reason or need to establish connectivity or re-establish connectivity with...

​PowerChute Business Edition - Supported UPS Models

Issue: There are two new categories to consider when manually selecting a UPS during PowerChute Business Edition installation. Product Line: PowerChute Business Edition version 9.5 and higher Environment: All supported operating systems when connected to a Smart-UPS NOTE: Back-UPS are not...

Did APC purchase the AirFlow Company?

Issue: Did APC purchase the AirFlow Company? Product line: Airflow Environment: Data Center Cooling Cause: Resolution: APC purchased Airflow in 2000 and formed a Network Air Division under APC. The best place to start is to call into our technical support line to identify the parts needed....

Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface.

Issue: Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface. This may arise after upgrading from version 10.0.1 or a clean install. Also you may see Windows Event ID 1067, and in the pcbe.log found in C:/Progarm Files (x86)/APC/PowerChute Business Edition/agent/log, you...

Problem: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

Issue: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent. Product Line: PowerChute Business Edition Environment: All supported OS Cause: USB cable not connected during software installation Solution: If you installed the PowerChute Agent without the...

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