Issue:

The affected CS 350 and CS 500 models were manufactured between November 2000 and December 2002 and sold primarily through distributors, catalog and retail outlets in North America. The primary buyers of these models were consumers with home offices and business users.

Product Line:

BK350, BK500, BK500BLK

Environment:

Only units with serial numbers having the first six characters that fall between the following ranges are affected; excluding any unit with "R" at the end of the serial number.

- AB0048 through AB0251
- BB0104 through BB0251
- JB0125 through JB0251

Resolution:

Customers and business users with affected units can identify them by the model markings on the front of the unit and by the serial numbers located on the bottom of the unit.

NOTE: any unit with an "R" at the end of the serial number IS NOT part of the voluntary recall initiative.