Browse FAQs

Why isn't Daylight Savings Time (DST) working properly when using custom settings and Network Time Protocol (NTP)?
Please download the new firmware from or through ISX Manager and StruxureWare Central update servers. If
How can I mass configure a Network Management Card (NMC) or NMC embedded product?
How can I mass configure a Network Management Card (NMC) or NMC embedded product? Method 1 - ISX Manager - Discontinued Product
Access to Devices on InfrastruXure (ISX) Manager's Private Network is Slow
An ISX Manager will have slow access ... APC LAN) if the ISX Manager is configured with an incorrect primary and secondary DNS server.
Why doesn't StruxureWare or ISX Manager's mass configuration feature update or show password credentials on APC Network Management Card devices?
The config .ini file could be manually configured outside of ISX Manager to include the password using the information from the [SystemUserManager] ...
Device Identification Fields in InfraStruXure (ISX) Manager Report as "Unknown"
These fields can then be configured either on the NMC or the ISX Manager to the desired values.
APC InfrastruXure Manager (ISX) client does not appear, or generates errors when attempting to launch
The Active X settings are under the 'Security' tab under the 'Custom Level' button.
Configuring the Native Serial Shutdown Support in Windows 2000, XP, or 2003
How to Configuring the Native Serial ... ... on Start > Settings > Control Panel ... ... on the system configuration . ... UPS tab to configure Windows to communicate ... ... NOT used to configure an APC USB ... Once configured , the UPS ... ... button to begin configuration . ... that incorrect port settings may cause communications ... ... hardware/device manager . ... The proper port settings are: ... save the new settings and start the ... ... Runtime, Battery Capacity and battery condition ... To configure the shutdown behavior ... , click the configure option. The UPS configuration page allows the configuration of the system ...
INFORMATION BULLETIN: Important information regarding firmware upgrade to rpdu 3.5.7 or rpdu 3.5.8 firmware revisions
... the outlet users settings will be defaulted ... ... the outlet user settings intact. ... from or through ISX Manager and StruxureWare update ... ... the outlet users settings will be defaulted ... When upgrading a Switched Rack PDU unit always back-up the config .ini ... When the config .ini file is put back on the PDU, the outlet user settings will be restored. ... For detailed instructions on how to transfer the config .ini
Why can't I connect to my APC Network Management Card or embedded Network Management Card using a serial connection?
Ensure you are connecting at the correct settings ... Please reference the product’s user manual for the default settings . ... by the user, a change to the configuration file, or a managing device like ISX Manager or StruxureWare Central. ... If you are having an issue connecting, try setting the baud rate to a different value:
Where can I get support for APC and MGE Products?
APC Enterprise Manager ... InfraStruxure Manager ... Operations Capacity ... PowerChute Inventory Manager ... Software Configuration

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