Browse FAQs
Where can I get support for APC and MGE Products?
AIS Battery Systems ... AV Power Conditioners & Battery Backups ... Battery Management Battery Replacement Services ... DC Battery ... Desktop Notebook Stands ... FLM Series ... Laptop Power Adapters ... Matrix Battery Systems ... MGE Battery Systems ... Mobile Notebook Stands ... Notebook Security ... Power Ready Notebook Cases ... Replacement Batteries Replacement Notebook Batteries ... Silcon Battery Systems SLM/FLM Series ... Smart-UPS Battery Systems ... SurgeArrest Notebook ... Symmetra Battery Systems ... TSP Battery ... Universal Mobile Device Batteries Universal Notebook Batteries Universal Notebook Power Adapter
Back-UPS is detected as an ""Unknown Device"" in Device Manger
Note for Back UPS PRO 350u or 500u users: Compaq Presario Series 5000/5100/5200 computers using non-Intel chip sets ...
Adding External Batteries to an SU, SUM, SURT, SURTA, SURTD or SUA series Smart-UPS XL
UX or UXA Series Ultra Battery Packs
How to configure the SRC 5,6,8 & 10 KVA UPS Models External Battery Packs using the LCD display
Example 1: If there are 16pcs of 5ah battery in series (for 5kva), the total Ah number is 5ahx16pcs=80ah ...
Electrolyte Levels of All Single-phase Symmetra Battery Systems
SYBATT: Each SYBATT contains (10) 12V 7.2ah batteries installed in series .
The Replace Battery Date on my new SMT series Smart-UPS is incorrect.
Occasionally you may find that on a new SMT series UPS the "Replace Battery By" date indicated on the LCD is far into ...
My smx2200 or smx3000 series Smart-UPS displays "Battery Temperature Sensor Fault"
Issue: smx2200 or smx3000 series Smart-UPS displays " Battery Temperature Sensor Fault"
Why does my SMC Series Smart-UPS switch to battery when it encounters high voltage?
Issue: "SMC" series Smart-UPS switches to battery when it encounters high input voltage.
Video: How do I replace the apcrbc140 or RBC44 battery modules in my SURT or SRT series Smart-UPS?
Issue: How do I replace the batteries in my SURT or SRT series Smart-UPS?
My Smart-UPS will not turn on.
series Smart-UPS require that internal batteries are connected and capable of supporting a load in order for the UPS to turn on.