Browse FAQs

PowerChute Network Shutdown version 4.3 fails to power off Hosts in a Stretch Cluster when the Witness host is powered off.

Published date: 03 April 2020

Issue:
When the PowerChute Appliance is deployed to the same host that is running the vSAN Witness it shuts down this host before the other vSAN hosts if the Witness is powered off. This host should be the last to shut down.

Product Line:
PowerChute Network Shutdown version 4.3

Environment:
PowerChute Network Shutdown VM installed same ESXi host as the vSAN Witness Appliance.

Cause:
Witness host is off line when PowerChute initiates shut down process.

Solution:
1. Download the attached pcns_vsan_ftt.tar file.
2. Copy pcns_vsan_ftt.tar on to the PowerChute VM
3. Log into the PowerChute VM as root
4. Uncompress the file. tar -xvf pcns_vsan_ftt.tar
5. Stop the PowerChute service systemctl stop PowerChute
6. Rename the original pcns.jar mv /opt/APC/PowerChute/group1/comp/pcns.jar  /opt/APC/PowerChute/group1/comp/original_pcns.jar
7. Next copy the uncompress pcns_vsan_fft.jar to the PowerChute directory cp pcns_vsan_ftt.jar /opt/APC/PowerChute/group1/comp/pcns.jar (Note: when the file is copied the name is changed from pcns_vsan_ftt.jar to pcns.jar)
9. Change to permissions of the new pcns.jar file chmod 664 /opt/APC/PowerChute/group1/comp/pcns.jar
8. Re-start the PowerChute service systemctl start PowerChute 
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.

Contact support