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Video: How to verify USB device drivers are loaded in Windows OS

Published date: 12 March 2021

Need to verify USB device drivers have loaded on Windows OS

NOTE: The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS. 
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. 
If the drivers do not load automatically once the USB cable has been connect to the UPS and the computer open C:\Windows\System32\drivers and verify that 
hidclass.sys, hidparse.sys, and hidusb.sys are available. Also verify that apcups.inf is available in C:\Windows\System32\DriverStore\FileRepository

PowerChute Personal Edition
PowerChute Business Edition

Microsoft Windows Vista, 7, 8x, 10, Server 10,12,16

To view the drivers go to Control Panel -> Device Manager -> Batteries. There you should see either HID UPS Battery or APC UPS. Also in Device Manger go to Human Interface Devices and there you should see American Power Conversion USB UPS. 

For assistance with troubleshooting communications between PowerChute and the UPS see Schneider Electric FAQ FA163608

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