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PowerChute Network Shutdown registers with Network Management Card during set up but after registering report it cannot communicate with NMC.

Published date: 12 March 2021

Issue:
PowerChute Network Shutdown registers with Network Management Card during set up but after registering report it cannot communicate with NMC. 

Product Line:
PowerChute Network Shutdown

Environment:
Windows OS with multiple NICs

Cause:
Windows firewall

Solution:
Follow the instruction in FAQ FA159624 
If following the instruction in FAQ FA159624 did not resolve the issue the solution may be to add a new firewall rule that opens UDP port 3052 to all network profiles.
To add a firewall rule open a command prompt as an administrator and type
netsh advfirewall firewall add rule name="PCNS UDP port 3052" dir=in action=allow profile=any protocol=udp localport=3052 

 

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