{}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

No access to web agent using TLS 1.1 or TLS 1.2 with PowerChute Business Edition 9.0.1, 9.1.0, 9.0.2

Issue:
PowerChute Business Edition 9.0.1, 9.1.0 and 9.0.2 is packaged with JRE 6. JRE 6 is not compatible with TLS 1.1 or TLS 1.2

Product Line:
PowerChute Business Edition  versions 9.0.1, 9.1.0 and 9.0.2

Environment:
OS: Linux, Solaris, Windows x64, x86

Cause:
JRE 6 is not compatible with TLS 1.1 or TLS 1.2 see the following for more info: http://docs.oracle.com/javase/7/docs/technotes/guides/security/SunProviders.html

Solution:
Upgrade the version of JRE used by PowerChute to a version greater than 6
1 – Install a standalone x86 Java JRE (minimum JRE version 7)
Note: On Linux, the RPM Package Manager installs the JRE to the /usr/java/ directory.

2 – Download the attached JRE Config Tool:


3 – Run the JRE Config Tool to change the location of the Java JRE used by PowerChute to  the  JRE installed in step 1.

APC Bulgaria

Attachment(s)

Did this answer your question?

Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.