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Why is the PowerChute Web UI inaccessible with Firefox version 69 (64-bit)

The PowerChute Web UI is inaccessible with Firefox version 69 (64-bit). When you navigate to the PowerChute UI in the browser, the following message is displayed:
You must log in to this network before you can access the Internet.

Product Line:
  • PowerChute Business Edition v10.0.1 and above
  • PowerChute Network Shutdown v4.3 and above

Mozilla Firefox version 69 (64-bit)

Follow the below steps to resolve the issue:
  1. Open Firefox version 69 and enter “about:config” in the address bar. Hit ENTER.
  2. This page displays a list of services. Search for “network.captive-portal-service.enabled” and set the value to “false”:
PowerChute about:config web page

The PowerChute UI will not be accessible via Firefox version 69.

APC Belgium

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