Our Brands

Safe Packaging and Shipping

Workers managing the conveyor belt in a packaging facility, industrial automation, machine control, original equipment manufacturer.

Shipping of Battery Products

Taking actions to ensure the safe shipping of batteries, battery cartridges and products that contain batteries is important to ensure that arrive at their destination without damage. These guidelines ensure that batteries, battery cartridges and battery containing products are safely and securely packaged for transportation, and meet international requirements for safe handling.

All batteries are considered as Class 9 "Hazardous Materials" or "Dangerous Goods" for shipping either domestically or internationally.  There are many rules and exceptions applicable to these products.   Below are instructions to assist in the shipping of APC battery products.  Before shipping, confirm with your carrier that all requirements have been met.

Lithium batteries are either classified as "Lithium Metal" (primary/non-rechargeable) or "Lithium Ion" (includes lithium polymer; these are secondary/rechargeable). The Lithium batteries used in APC Rechargeable and Mobile Battery Packs are Lithium Ion. The lead acid batteries used in APC Rechargeable Battery Packs are Sealed Lead Acid Batteries.

Below are links to work instructions that provide guidance in the shipping our products. Before shipping, please confirm with your carrier that all requirements have been met.

Shipping Work Instructions for Common APC Products that Contain Batteries

Product
Individual Product (one or two per shipment)
As Bulk Shipment
As Warranty Return
For Recycling/Disposal
Other
Rechargeable Battery Packs (Sealed Lead Acid) – See NOTE 1 RBC PB WI 2015_1026 RBC PB BULK WI 2015_1026 RBC PB WARRANTY WI 2015_1026 RBC PB RECYCLING WI 2015_1026
Rechargeable Battery Packs (Sealed Lead Acid) Contained in a UPS – See NOTE 1 RBC PB in UPS WI 2015_1026 RBC PB in UPS WARRANTY WI 2015_1026 RBC PB in UPS RECYCLING WI 2015_1026
Rechargeable Battery Packs (Lithium Ion) RBC LI ION WI 2015_1026 RBC LI ION BULK WI 2015_1026 RBC LI ION WARRANTY WI 2015_1026 RBC LI ION RECYCLING WI 2015_1026
Rechargeable Battery Packs (Lithium Ion) Contained in a UPS RBC LI ION in UPS WI 2015_1026 RBC LI ION in UPS WARRANTY WI 2015_1026 RBC LI ION in UPS RECYCLING WI 2015_1026
Mobile Battery Packs (Lithium Ion) Mobile Power Pack 2 or less_WI 2015_1026 Mobile Power Pack 2 or more_WI 2015_1026 Mobile Power Pack Warranty_WI 2015_1026 Mobile Power Pack Recycling_WI 2015_1026
The emergency phone number(s) for Dangerous Goods shipment of RBC or UPS containing RBC is
NORTH AMERICA 1-800-788-2208
EUROPE 0800 2799254
ASIA/Japan 03-6402-2030
AUSTRALIA 1 800 652 725

Need help?

Support Center

Obtain answers on your own by trying our digital support tools.

Search FAQs

Get answers you need by browsing topic-related Frequently Asked Questions (FAQ).

How to buy?

Easily find the nearest APC Reseller or Distributor in your location.

Find your replacement battery

Find the genuine APC Replacement Battery for your UPS.

Contact Us

Connect with us for help choosing the right product or with troubleshooting and installation. Monday-Friday between 8am – 8pm EST

Chat

Do you have questions or need assistance? We’re here to help!