Browse FAQs

Telephone/DSL Splitter of the S15 & S15BLK, AV Power Conditioner w/ Battery Backup.
... Backup has a Telephone /DSL line splitter , along with COAX and Ethernet surge protection The Telephone /DSL splitter will accept a ... 4-wire telephone connection and splits ... When a telephone connection comprised of ... connected to the Telephone /DSL splitter , line ONE ... The Telephone /DSL splitter DOES NOT split a single 1-line 2-wire connection. ... On a standard telephone connection, a customer can have a maximum of two separate telephone lines/numbers. Line ONE is between (pins 2&3) of the RJ- 11 connection.
Proper installation of a telephone line into an APC product with telephone line protection.
... PRO units with Telephone protection . ... have purchased supports telephone protection . ... have single line protection .) ... . An unused telephone connection ... with telephone line protection . ... At least 2 telephone patch cables. ... 4. A telephone , Fax machine ... ... side of a telephone patch cable to the telephone jack in the ... ""Wall outlet "" or ... ... , fax, phone "" or ... ... recommended that the splitter be placed after ... order to fully protect all devices for ... ... line 4 wire protection will be able ... - Confirm that the telephone patch cables are attached to the correct jacks. ... - Try to replace the telephone patch cable.
Video: What does the Site Wiring Fault Indicator LED on my APC UPS or Surge Arrestor represent?
All 120v APC Back-UPS and SurgeArrest products ... -UPS and SurgeArrest products equipped with ... ... only present on 120v UPS and Surge ... If the outlet that the APC UPS unit is plugged into is not properly grounded or properly wired, the unit will attempt to absorb the excess voltage instead of redirecting it to ground. ... Therefore, in order to maintain your warranty and protection under APC's Equipment Protection Policy, be sure that the APC unit is only plugged into a properly grounded outlet where the Site Wiring Fault Indicator (SWF) light is not illuminated.
Cable Picture Degradation When Using an APC Coaxial Surge Protector
After connecting an APC device with Coax Protection , customer observes picture degradation or loss of digital channels. ... SurgeArrest , Protectnet, Back-UPS, Back-UPS Pro, APC AV line of products ... Therefore, if one has a VCR and TV with coax cable between ... APC Coax protection has been tested from 30 MHz to 1 GHz. ... terminated cables from an electronics store ; such as Radio Shack. ... (available at many electronics stores ).
Where can I get support for APC and MGE Products?
Biometric Security ... Ethernet Switches ... Metered-by- Outlet Rack PDU ... Notebook Security ... Security Cameras ... SurgeArrest Essential SurgeArrest Home/Office SurgeArrest Notebook SurgeArrest Performance ... Thick and Thin Ethernet
Why is the Protection Working LED of an APC SurgeArrest, or SurgeProtector off?
illuminate: 1. The unit is powered off (for 7 outlet SurgeArrest strips only).
Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack PDU, etc)?
... .com/ shop /us/ ... Manual - Secure CoPy (SCP ... ... RJ-45 Ethernet jack, will ... ... password longer than 11 characters will be ... Thus, you will need to change the password to 11 characters or less or choose another firmware upgrade method. Reference the picture below on how to check your NMC Upgrade tool version. ... 11 . Enter "YES" at the prompt to continue with the transfer. ... Manual (via Secure CoPy) - Network Management Card 1, 2, and 3 ... Manual (via Secure CoPy) - Network Management Card 3
What are the differences between the Back-UPS RS and the Back-UPS XS models (Does not Include BX/BR LCD Models)
... 2-wire phone /fax/ ... data-line protection and 10/100base-T ethernet protection , where as ... 2-wire phone /fax/modem protection .
SurgeArrest - minimum install distance of 10 meters (30ft).
... between the electrical outlet and the electrical ... ... utilization equipment being protected . ... external short circuit protection . ... to the voltage protection rating Type 1 and Type 2 rated surge protection devices are additionally tested to UL96A "Lightning Protection Systems" specifications, as they are at or before the electrical service entrance. ... A Type 3 surge protection device is not intended for direct lightning protection , therefore it is tested beyond the potentially effected area. ... Ideally for residential use, Type 2 which is often referred to as "TVSS" protection should always be installed at the main electrical service entrance.
Recommendations for protecting a laser printer
What are APC's recommendations for protecting Laser Printers? ... SurgeArrest , Back-UPS and Back-UPS PRO ... Due to the large amount of power consumed by these devices, APC does not recommend protecting laser printers with a UPS. ... The Laser Printer should not be plugged into a UPS's Battery Outlets OR in to its Surge Only Outlets . These low voltage situations may cause an APC Back-UPS to transfer to battery operation repeatedly, eventually exhausting the unit's internal battery unnecessarily.

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