Issue: The firmware update of the UPS may not complete successfully to the versions specified below.
Product Line: Smart-UPS SRT 1 to 10kVA models with IDs specified below
Environment: Affected UPS IDs and firmware versions:
Resolution: The issue has been remediated in the latest firmware. Please do not update the firmware of your UPS to the versions specified above. Instead, update the firmware of your UPS to the latest version available in the following FAQs:
Product Line: Smart-UPS SRT 1 to 10kVA models with IDs specified below
Environment: Affected UPS IDs and firmware versions:
| UPS Series | UPS ID | Firmware Version |
|---|---|---|
| SRT | 1010 | UPS 15.5 |
| SRT | 1019 | UPS 15.5 |
| SRT | 1020 | UPS 15.8 |
| SRT | 1021 | UPS 15.6 |
| SRT | 1024 | UPS 15.5 |
| SRT | 1025 | UPS 15.5 |
| SRT | 1043 | UPS 16.5 |
| SRT | 1044 | UPS 16.9 |
| SRT | 1045 | UPS 16.6 |
| SRT | 1046 | UPS 16.5 |
| SRTL | 1024 | UPS 15.5 |
| SRTL | 1046 | UPS 16.5 |
| XU | 1017 | UPS 15.6 |
| XU | 1025 | UPS 15.5 |
| XU | 1033 | UPS 15.6 |
| XU | 1043 | UPS 16.5 |
| XU | 1057 | UPS 16.5 |
| XU | 1058 | UPS 16.5 |
Resolution: The issue has been remediated in the latest firmware. Please do not update the firmware of your UPS to the versions specified above. Instead, update the firmware of your UPS to the latest version available in the following FAQs:
- How do I update the firmware of my CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, XP and XU series Smart-UPS using the Firmware Upgrade Wizard?
- How do I update my Smart-UPS firmware using the web interface of my Network Management Card?
- How do I update my Smart-UPS firmware using the command line interface of my Network Management Card?
Published for:APC Belgium
