Smart-UPS SCL500RM1UC firmware upgrade fails to run when trigger from SmartConnect cloud portal.

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Smart-UPS SCL500RM1UC firmware upgrade fails to run when triggered from SmartConnect cloud portal.

Issue:
When running firmware upgrade of SCL500RM1UC from SmartConnect.apc.com the upgrade fails with error "UPS state is not compatible with firmware upgrade."

Upgrade failed - Check State error

Product Line:
Smart-UPS SCL500RM1UC

Environment:
Smart-UPS SCL500RM1UC communicating with SmartConnect.apc.com

Cause:
Fault

Solution:

Power off all equipment connected to the SCL500RM1UC
Power off SCL500RM1UC
Do not disconnect SCL500RM1UC from AC, and do not disconnect from the local network. The UPS must remain communicating with SmartConnect.apc.com
Log into the SmartConnect.apc.com account the SCL500RM1UC is associated with
Select the SCL500RM1UC from the dashboard, view UPS, and run the firmware upgrade

Once the upgrade has been completed, power on the SCL500RM1UC and power on the connected equipment.

Once the upgrade has completed, power on the SCL500RM1UC and power on the connected equipment.

Published for:APC Belgium

Published on:4/5/2022Last Modified on:15/11/2024

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