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KVM Winclient Results to Network Disconnect When Trying to Connect

Published date: 01 October 2019

Issue: KVM Winclient Network Disconnect Issue
Product Line: KVM Switches
  • KVM1116P
  • KVM2116P
  • KVM2132P
Environment:
  • All serial numbers
  • All firmware versions
  • Windows 10 64-bit
Description:
After downloading the Windows Client from the KVM Web Interface and trying to connect to the KVM switch it will end up with a ‘Network Disconnect’ message.


Solution:
Download the DLL from the Aten FAQ or you can download the attached zip file.
https://eservice.aten.com/eServiceCx/Common/FAQ/view.do?id=5213
Once you have the wininet.dll file, rename the old file of Wininet.dll within C:\Windows\SysWOW64\Wininet.dll and place the downloaded Wininet.dll in C:\Windows\SysWOW64\Wininet.dll.

If the system does not allow you to rename/overwrite the Wininet.dll file, try to copy the downloaded wininet.dll file on the folder where the WinClient.exe is saved.
 

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