Browse FAQs

3 Phase Products Service Level Agreements; Definition of coverage as relates to the service level agreements offered by SE
Definition of coverages as relates to the service level agreements offered by SE UPS & PDU On-Site Warranty Extension:
How to configure NetBotz version 2 external sensors?
It’s always a good idea to test the sensors and cabling before fully deploying the solution on-site .
No device alarms shown on configuration page of StruxureWare DCE after upgrade to 7.7.1
If you are currently seeing this issue after upgrading , you likely downloaded the upgrade prior to the ... you uninstall your current DCE client version ...
Things To Consider When Upgrading or Downgrading a Network Management Card 2 (NMC2) Device between v5.X.X and v6.X.X
... settings, Data log settings, Event log settings, Syslog settings, Paging settings, Remote Monitoring Service settings, Email settings, and ...
NetBotz 700 Series | Upgrading Firmware
Downloading the Most Current Firmware The most current firmware is located on the product page on within the Software and Firmware downloads section:
APC UPS Network Management Card (NMC) Compatibility Chart
... Start-up service (WSTRTUP-VS1- ... needs to be purchased to upgrade the UPS and the card at the customer site .
Data Center Expert | Can not access DCE Virtual Machine after upgrade.
Can not log in to StruxureWare VM after upgrade. The DCE web page may simply continue to say Starting Data Center Expert.
Upgrade Procedure for NetBotz Version 2 and 3 Appliances with Advanced View
Allow the NetBotz Advanced View to connect to the NetBotz / APC Web Site and retrieve the upgrade files
APC KVM Switch Compatibility (ap5610, AP5615, AP5616 or KVM1116P, KVM2116P, KVM2132P and KVM Access) with Java 7, Update 51 and higher
As a workaround prior to or in place of a KVM firmware upgrade , the user can use Exception Site list feature within Java to ...

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