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How do I update the firmware of my SRT, SMC, XU, XP, SMX, SMT, SMTL, SCL, SLC, SRC, CHS series Smart-UPS?

Published date: 21 January 2021

Issue: 

Next generation Smart-UPS products feature user upgradeable UPS Firmware.
This allows for ongoing improvements and feature enhancements of Smart-UPS products after deployment.


Product line:

SRT, SMC, XU, XP, SMX, SMT, SMTL, SCL, SLC, SRC, CHS series Smart-UPS

Environment:

Since we will continually release new products that are supported by the tool, we identify devices that are NOT supported.

Devices that do *NOT* have upgradable firmware:

  • Legacy Devices:  Models beginning with: SU, SUA, SUM, SC, SURT, SURTD, SURTA, SRC (IE: SUA3000XL, SU2200NET, SURTD3000RMXLT)

  • Next Generation Devices: SMX750, SMX1000, SMX1500 with firmware UPS 02.x or lower.

    • These units are 120 V devices built prior to date code 1037. Date code is the first 4 numbers in your serial number. (IE: Serial Number AS1036123456 Would not be supported.)

 

Resolution:

There are four methods to update the firmware of the UPS:
  • Locally via a Serial or USB connection using the Firmware Upgrade Wizard application. This is the most reliable method and should be used whenever possible. 
  • Remotely via the Network Management Card (requires a Network Management Card).
  • Remotely via SmartConnect-compatible UPS devices (models with a "C" suffix only – for example, SMT1500C).
  • Locally via a USB thumb drive (XU1K3LLXXRCC and XU2K0LLXXRCC only).
Firmware Upgrade Wizard and Network Management Card may require that you turn off the output power of the UPS.
If you are updating via the Network Management Card, you must ensure that your network access is not dependent on the UPS for power.

Smart-UPS models beginning with "SMT", "SMX", "SCL", or "SMC":
CLICK HERE to upgrade using a Serial or USB connection and the Firmware Upgrade Wizard. (RECOMMENDED)
CLICK HERE to upgrade using the Network Management Card
CLICK HERE to upgrade via Smart-Connect (SMC and SMT models with "C" suffix.  IE: SMT750C, SMC1000C, SMT1500C, etc.)

Smart-UPS models beginning with “SRT/XU/XP/SRC/CHS”:
CLICK HERE to upgrade using a Serial or USB connection and the Firmware Upgrade Wizard. (RECOMMENDED)
CLICK HERE to upgrade using the Network Management Card
CLICK HERE to upgrade via a USB thumb drive (NOTE: XU1K3LLXXRCC and XU2K0LLXXRCC ONLY)

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