Equipment Protection Policy

1. You must register the product by returning to APC the warranty card provided with the product within 10 days of purchase. All information must be filled in, and you should retain a copy for your records. The warranty card must clearly identify the types of electronic equipment that will be plugged into the APC product for which protection under this policy is claimed. All connected equipment must be A-Tick or C-Tick approved.
2. The APC product must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires, or electrical connections may be used, with the sole exception of other standard APC 240 volt products. The installation must not include power protection products made by any manufacturer other than APC. The installation must comply with all applicable electrical and safety codes set forth pursuant to the wiring standard AS/NZS3000.
3. Any claim under the Equipment Protection Policy must be made within 30 days of the date of alleged damage to the connected equipment.
4. The Equipment Protection Policy covers only standard APC 240V products used in Australia.

*Only Back-UPS and SurgeArrest product families are covered by the APC Equipment Protection Policy for Australia.

1. DAMAGE TO ELECTRONIC EQUIPMENT RESULTING FROM TRANSIENTS ON DATA LINES IS NOT COVERED.
2. Restoration of lost data and reinstallation of software are not covered.
3. This policy does not cover damage from a cause other than AC power line transients, except for damage due to telephone line, transients, which is covered only if the APC product offers such protection.
4. Cost of services, including labor, time and materials, involved in the process of repair and/or replacement.

5. Damage caused by failure to provide a suitable installation environment for the product (including, but not limited to, lack of a good electrical ground).
6. Damage caused by the use of the APC product for purposes other than those for which it was designed.
7. Damage caused by accidents, or disasters such as fire, flood, or wind.
8. Damage caused by abuse, misuse, alteration, modification, or negligence.
9. This policy is null and void if, in APC's view, the APC product has been tampered with or altered in any way.
10. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL APC BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE APC PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE APC PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

1. If all of the conditions for coverage are satisfied, call the APC customer service department at 1800 652 725 and obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) number. APC will forward to you an Equipment Protection Policy claim form, which must be completed and filed within 30 days.
2. Mark the Equipment Protection Policy RMA number on the APC product you are returning.
3. Pack the APC product in its original packaging (or request packing materials from APC if the packaging has been discarded). Mark the EPP RMA number clearly on the outside of box. Enclose the completed Equipment Protection Program claim form and a copy of your sales receipt for the APC product in box.
4. Ship the product (one way shipping charges paid by you) to:
   APC by Schneider Electric
   Attn: EPP Department
   78 Waterloo Road
   Macquarie Park
   NSW 2113 Australia
   Attn: EPP RMA#________
5. APC will evaluate the product to determine its level of functionality, and will examine the product for evidence of damage from AC power line transients (telephone line, transients, if applicable). (A) If APC's evaluation provides no evidence of damage from power line transients (telephone line, transients, if applicable), APC will send to the customer (I) a report summarizing the tests performed and (ii) a rejection of claim notice. (B) If the APC product shows evidence of damage from power line transients (telephone line, transients, if applicable), APC will request that all connected equipment for which an Equipment Protection Policy claim has been submitted, be sent for evaluation to either APC or an authorized service center. If it is determined that the connected equipment has been damaged from AC power line transients (telephone line, transients, if applicable), APC will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above. Please save the damaged connected equipment or all damaged parts.
6. If you are authorized by APC to have the connected equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the connected equipment. APC reserves the right to contact the authorized service center directly to discuss repair costs and repair diagnosis, and damage to the connected equipment to determine if it was caused by AC power line transients (telephone line, transients, if applicable) and the right to request that the service center forward the connected equipment or components of the connected equipment to APC for inspection.
7. APC will, after determining that the damage was caused by the failure of the APC product to protect against AC power line transients (telephone line, transients, if applicable), issue payment to you, in its sole discretion, for either costs of repair or the fair market value of the connected equipment, up to the dollar limits stated above. APC reserves the right to require you to transfer title and deliver the connected equipment to APC if it chooses to reimburse you for the fair market value of the connected equipment.
8. Unless modified in a writing signed by APC and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject matter of this agreement. No employee of APC or any other party is authorized to make any representations beyond those made in this agreement concerning the Equipment Protection Policy. APC reserves the right to vary, amend or modify the terms of the program and will provide notice to you of such amendments.