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Search FAQs

Does installing a 3rd party accessory onto a NetShelter cabinet impact the cabinet's warranty?

Issue: 
Customers may question if the addition of a specific accessory will void the cabinet's warranty. 

Product Line:
NetShelter SX, VX, SV, CX

Environment: 
All models, all serial numbers. 

Cause: 
When planning to install a 3rd party accessory onto a NetShelter cabinet. 

Resolution: 
Installing a 3rd party accessory without making physical changes to the cabinet structure will not impact the cabinet’s warranty. The NetShelter warranty covers defects in materials and workmanship on the original cabinet so, as long as the cabinet is not physically modified in the field by a 3rd party the warranty remains intact.
We don’t warranty 3rd party accessories or any damage they may do to the cabinet.
Any physical changes to a cabinet made by a 3rd party that removes or adds to the original structure (such as drilling or welding) will void the cabinet’s warranty.
If you have question regarding any specific accessory or procedure please contact APC Tech Support. 
 

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