{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Smart-UPS VT-G3500; Load does not turn on automatically after an outage/shutdown

 

Issue:
Load does not turn on automatically after an outage/shutdown


Product line:
Smart-UPS VT-Galaxy 3500


Environment:
All Product models, all serial numbers


Cause:
The system is set to not auto start by default


Resolution:
You can set the load to turn on automatically after an outage from the PowerView display.

1. Go to Setup menu
2: Select System
3: Select Auto Start
4. Change value to On

This may take one reboot of the UPS to take affect, and you will need to turn on the load manually then.  After that first reboot it should automatically turn on in the future.

 

Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.