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UPS Network Management Card replace battery date year is missing or incorrect

 
    Issue

    Why is my Network Management Card not showing the correct year as available for my UPS replace battery date via the Web Interface? Refer to the screenshots below.

     v3.X.X, v5.X.X firmware



    v6.X.X firmware




    Product Line
    • UPS Network Management Card 1 - AP9617, AP9618, AP9619
     
    • ​​UPS Network Management Card 2 - AP9630/30CH, AP9631/31CH, AP9635/35CH


    Environment
    • All serial numbers
    • All firmware versions
    • Web Interface users

    Cause

    If the current (or a future) year is missing from the drop down list used to change your UPS's replace battery date, this is usually because the current date and time on the Network Management Card itself is set incorrectly. The replace battery date year is populated based on the current year. When the date and time is incorrect on the Network Management Card, these options are displayed incorrectly.

    The user also will not see a future year available as an option to avoid allowing a user to set a replacement battery date in the future.


    Resolution

    Update the current date and time on your Network Management Card and then re-check the drop down list to make sure the current year now displays.
     
    • To update the date/time on a Network Management Card 1 and 2 (v3.X.X, 5.X.X firmware) via the web interface, go to Administration->General->Date/time->mode.
     
    • To update the date/time on a Network Management Card 2 (v6.X.X firmware) via the web interface, go to Configuration->General->Date/time->mode.

    Can't find what you are looking for?

    Reach out to our customer care team if you have any questions or need more technical support.