{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Configuration of an APC USB UPS and Multiple USB Devices

Issue:

What does APC recommend for configuring an APC USB UPS and Multiple USB Devices?


Product Line:

Back-UPS and Back-UPS PRO


Environment:

N/A


Cause:

N/A


Resolution:

Peripherals: If you are using a ""self-powered"" USB hub* to connect your USB peripherals to your PC, APC recommends plugging that hub into the Battery Backup outlets. Otherwise, when there is a loss of power, the hub and its connected peripherals will no longer function. This will inhibit the system shutdown initiated by the UPS or the user.

*A ""self-powered"" hub is defined as a hub that gets its power from the wall outlet as opposed to getting its power directly from the PC's USB port.

APC USB Compatible UPS: APC recommends when using any kind of external USB hub, that the UPS USB cable be plugged directly into a USB port located on the PC itself ( also known as the root hub). This will ensure communication will not be lost.

 

Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.