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Search FAQs

The Matrix-UPS battery communication cable has been misplaced, what can I do?


Issue

Replacement battery communication cable for Matrix battery pack is needed.


Product Line

Matrix-UPS


Environment

All serial numbers


Cause

The cable is damaged or has been misplaced.


Resolution

The cable that provides battery communication is a standard RJ9 2 line 4 wire head set cable.  This is available at any phone accessory supplier.


Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.