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Load is connected to a SmartUPS, yet reports as 0% on the display or in software.


Issue:

Load is connected to a SmartUPS, yet reports as 0% on the display or in software.

Product Line:

Smart-UPS

Environment:

All models, All Serial Numbers

Cause:

Normal Operation

Resolution:
Smart-UPS products may not report very small loads attached to them. If you increase your load to greater than 10% you will see the load reported properly in Powerchute, your Network Management Card, or LCD display (if so equipped). This is normal behavior from the UPS. As the load increases on the UPS, so will the accuracy of the load reporting.

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Reach out to our customer care team if you have any questions or need more technical support.