{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Used Battery Disposal Options

Issue:
How do I dispose of used UPS batteries?

Product Line:
Smart-UPS, Back-UPS

Environment:
All models, All Serial Numbers

Cause:
Used batteries must be disposed of properly.

Resolution:
If you purchased an APC Replacement Battery Cartridge in the U.S. or Canada, information on how to download and print a prepaid shipping label to return the old battery will be provided with the new Replacement Battery Cartridge. Please note that return shipping service is not provided for the RBC13, RBC14, or Symmetra replacement battery products.

If you did not purchase an APC Replacement Battery Cartridge, then you can either dispose of the old battery cartridge at any local battery disposal location or you can pay for the shipping of the old battery cartridge to one of our authorized disposal facilities.

Customers in the US and Canada can set up a return for recycling HERE

Customers in other regions should contact their local APC tech support for details.
Click HERE and select your Country from the drop down list to get the proper contact number.
 

Can't find what you are looking for?

Reach out to our customer care team if you have any questions or need more technical support.