{"searchBar":{"inputPlaceholder":"Busca por palabra clave o haz una pregunta","searchBtn":"Buscar","error":"Ingresa una palabra para buscar"}}
{}

Nuestras marcas

{"support":{"yesButton":"Sí","noButton":"No","feedback":{"title":"¿Qué podemos hacer para mejorar?"},"submitButton":"Enviar","successMessage":"Gracias por tus comentarios","title":"¿Te fue de ayuda?","feedbackPercentLabel":"de las personas encontraron esto útil","captcha":{"error":"Por favor, marca una casilla"}}}
Buscar Preguntas Frecuentes

Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, and PowerChute Business Edition 10.x

Issue:
What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x and PowerChute Business Edition 10.x?

Product:
PowerChute Network Shutdown (PCNS) version 3.1 and 4.x
PowerChute Business Edition (PCBE) version 10.x

Environment:
All supported Windows and Linux OS

 
Cause:
Troubleshooting
 
Solution:

For PowerChute Network Shutdown:


Gather these files and send to Schneider Electric Technical Support
error.log, EventLog.txt, VirtualizationFileStore.properties, pcnsconfig.ini, javaVersionFile.log, debug.log
NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. 
 
On Windows the default path is
C:\Program files\APC\PowerChute\group1
 
On VMware vMA or APC Appliance the default path is
/opt/APC/PowerChute/group1

For PowerChute Business Edition:
Open the PowerChute Agent web interface and go to About, Create PowerChute Zip Archive.


  

NOTE: Other files may be needed at a later date and different files may be needed to troubleshoot installation issues.
 
 
 

¿No encuentras lo que estás buscando?

Comunícate con nuestro equipo de Atención al Cliente para recibir soporte técnico, asistencia para quejas y más.