{"searchBar":{"inputPlaceholder":"Busca por palabra clave o haz una pregunta","searchBtn":"Buscar","error":"Ingresa una palabra para buscar"}}
{}

Nuestras marcas

{"support":{"yesButton":"Sí","noButton":"No","feedback":{"title":"¿Qué podemos hacer para mejorar?"},"submitButton":"Enviar","successMessage":"Gracias por tus comentarios","title":"¿Te fue de ayuda?","feedbackPercentLabel":"de las personas encontraron esto útil","captcha":{"error":"Por favor, marca una casilla"}}}
Buscar Preguntas Frecuentes

Why doesn't the serial communications work on a Smart-UPS SUA model when USB communications has been tried first?


Issue:

Connecting a USB cable to an SUA Smart-UPS disables the serial port
  
Product Line:

Smart-UPS

Environment:

All SUA models, All Serial Numbers

Cause:

Normal operation.

Resolution:
In order to regain serial communications with an SUA model Smart-UPS after USB has been used, the USB cable must be removed and the Smart-UPS must be brain deaded. To brain dead a Smart-UPS, the load must be turned off and unplugged. Next, the UPS must be turned off and unplugged. Once unplugged, push and hold the off button for 6 to 8 seconds. The sensitivity light in the back of the UPS should go out and there should be a small audible click in the unit. Serial communications should be enabled at this point and the UPS can be again plugged in and started up.

¿No encuentras lo que estás buscando?

Comunícate con nuestro equipo de Atención al Cliente para recibir soporte técnico, asistencia para quejas y más.