Browse FAQs



PowerChute Business Edition not recording lost comms in a serial-to-USB configuration
NOTE: If issue is connecting Smart-UPS SC to Windows OS using the ... PowerChute Business Edition does not discover the UPS please see
What communications cable is needed with my Smart-UPS and PowerChute Business Edition?
... (simple signaling serial ) SUA, SU, Other Smart-UPS 940-0024 ( smart signaling serial ) Any USB -compatible Smart-UPS Any standard USB cable 8-Port UPS Interface Expander 940 ... basic port connection serial )
How do I update the firmware of my SRT series Smart-UPS using the Firmware Upgrade Wizard?
Issue: Locally via a Serial or USB connection using the Firmware Upgrade Wizard application
Video: How do I update the firmware of my SMT, SMX, or SMC series Smart-UPS using the Firmware Upgrade Wizard?
Issue: Locally via a Serial or USB connection using the Firmware Upgrade Wizard application
PowerChute Business Edition not discovering Smart-UPS when using 940-0272a cable
Cause: To use the 940-0272a cable with PowerChute Business Edition the Prolific USB to Serial driver must be installed prior to installing PowerChute.
How do I update the firmware of my SMT, SMX, SMC, or SRT series Smart-UPS?
Resolution: Locally via a Serial or USB connection using the Firmware Upgrade Wizard
Video: How to perform a cold start and brain dead on Smart-UPS
If you have an SUA or SUM unit, you can use this procedure to switch between Serial and USB communications.
How do I perform a Battery Calibration on my Smart-UPS?
Stop the Power Chute software from running and disconnect the serial , USB , or Ethernet cable(s). There must


Results 1 - 10 of 50

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.