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Where can I get support for APC and MGE Products?

For support on APC and MGE products please visit: http://www. apc .com/support/ ... AIS Battery Systems APC CS APC Enterprise Manager APC ES APC RS ... AV Power Conditioners & Battery Backups ... Battery Management Battery Replacement Services ... DC Battery ... Desktop Notebook Stands ... International Plug Adapters ... Laptop Power Adapters ... Matrix Battery Systems ... MGE Battery Systems ... Mobile Notebook Stands ... Notebook Security ... Power Ready Notebook Cases ... Replacement Batteries Replacement Notebook Batteries ... Silcon Battery Systems ... Smart-UPS Battery Systems ... SurgeArrest Notebook ... Symmetra Battery Systems ... TSP Battery ... Universal Mobile Device Batteries Universal Notebook Batteries Universal Notebook Power Adapter Universal Power Accessories Universal Power Adapters

Configuring Microsoft Vista, Windows 7, 8, & 10, Windows 2008 & 2012 to safely shutdown without using APC's PowerChute software.

Once a USB UPS is connected, the OS adds configuration similar to that of a laptop with an on-board battery .

Troubleshooting steps to perform when "Please check that the USB cable between your battery backup and PC is properly connected" message or "Unknown Device" appears after a reboot of your computer.

... cable between your battery backup and PC ... ... with the following APC Battery Back-UPS ... ... the left of Universal Serial Bus Controllers ... ... properly recognized the APC UPS correctly. ... see listings as Batteries and Human Interface ... ... cable between your battery backup and PC ... If so, there are a few parameters of your PCs BIOS that need to be changed in order for your PC to recognize the USB device as an APC UPS after each boot. ... Note: An APC representative cannot make changes or assist customers in making changes to the BIOS, as it is a liability to APC .

Back-UPS is detected as an ""Unknown Device"" in Device Manger

All APC Back-UPS ... All APC Back-UPS ... ... the installation of APC's Power Management Extensions ... ... the installation of APC's Power Management Extensions ... , "" Universal Serial Bus controllers ... XXX "" Universal Host Controller" ... ... cable between your battery backup and PC ... ... device as an APC UPS after each ... ... Note: An APC representative cannot make ... a liability to APC . ... , please contact APC's Technical Support in ... ... please refer to APC's worldwide contact page ... APC has developed a ... APC strongly recommends the use of this special connector with Compaq 5000/5100/5200 series computers.