Browse FAQs



How can I adjust the number of battery packs on a Smart-UPS XL?
**Please note that if you have the scroll lock on, Hyper-Terminal may not communicate properly with an APC UPS or accessory.
What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
surt014 APC Smart-UPS RT 5/6KVA (For Splitphase Models) 120v PDU KIT with (6)NEMA 5-20
Why can't I use a domestic model APC UPS on a ship
Cause: Standard North American Smart-UPS are designed for a 3 wire input comprised of a 120v Hot, Neutral, and Ground.
How do I select the correct Smart-UPS XL battery pack for my Legacy Smart-UPS?
" APC manufactures a wide VA range of Smart-UPS products. Some of these models
Adding External Batteries to an SU, SUM, SURT, SURTA, SURTD or SUA series Smart-UPS XL
... which battery packs are compatible with your UPS or what estimated ... page for you UPS at http://www. apc .com
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?
Why does a Smart-UPS turn off when a standard serial cable is attached?
This is due to the proprietary pinout of APC Smart-UPS serial cables.
Unattended Graceful Shutdown of Cisco Unity Express with an APC UPS
An APC Smart-UPS (SUA, SUM and SURTA part numbers only) in combination with the APC ap9840 shutdown serial cable Environment:


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