Browse FAQs



What are the various generations of Smart-UPS Products?
... of single phase Smart-UPS Products? Smart-UPS ... models, All Serial Numbers ... a variety of Smart-UPS products in use ... ... Over the years APC has steadily improved ... ... refer to the apc .com product ... for your specific UPS . Current Products: ... generation Line Interactive Smart-UPS products 750va - 3kva Serial or USB Communications (RJ-45 Serial Port on UPS ) Smart -Slot for installation of APC Accessory Cards ... generation Line Interactive Smart-UPS products 750va - 3kva Serial or USB Communications (RJ-45 Serial Port on UPS )
Video: How do I upgrade my SMT/SMX Smart-UPS firmware using my Network Management Card?
... to update my Smart UPS (SMT/ ... Smart-UPS models with the ... Supported UPS model listed above UPS Network Management Card ... UPS power output * ... ... for the particular UPS (Links are ... UPS Firmware Updates allow ... ... recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard ... ... to upgrade their Smart-UPS Firmware using an APC Network Management Card ... ... and update the UPS via the Network ... ... Find the correct UPS Firmware Image. Use the UPS "ID" ... Image for your UPS .
How do I upgrade my SRT or XP Smart-UPS firmware using my Network Management Card?
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible.
Why does a Smart-UPS turn off when a standard serial cable is attached?
This is due to the proprietary pinout of APC Smart-UPS serial cables.
What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
... " series of Smart-UPS Online UPS Systems? Smart-UPS Online ... models, All Serial Numbers ... SURT series of Smart-UPS includes a variety ... APC Smart-UPS RT 208/ ... APC Smart-UPS RT 3/ ... APC Smart-UPS RT 15ft Extension ... APC Smart-UPS RT 3000va, ... APC Smart-UPS RT 208v 3000 ... APC SMART-UPS RT 208v 8 ... APC Smart-UPS RT 5/ ... Splitphase Models) 120v PDU KIT with ... APC Smart-UPS RT 5/ ...
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... models, All Serial Numbers ... products on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... Smart UPS models that do ... All Smart-UPS Online models. ... /www. apc .com/ ... ... not your particular UPS features EPP coverage ... If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
Where can I locate product model and serial number for my APC 3 phase UPS?
Product line: Silcon dp300e, Symmetra MW, Symmetra PX, Smart-UPS VT, Galaxy 3500
Why can't I connect to my APC Network Management Card or embedded Network Management Card using a serial connection?
... Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
Frequently Asked Questions for the new SMX and SMT series of Smart-UPS products.
... SMT series of Smart-UPS products. Smart-UPS SMT and SMX ... models, All Serial Numbers ... SMX series of Smart-UPS is an all new generation of Smart-UPS product with many ... UPS Frequently Asked Questions ... November 2009 new Smart - New Smart -models are ... APC’s patent pending ‘ ... ... do the new UPS’s not have a DB9 serial port? ... an RJ45 style serial port in addition to a USB port and both ... ... A DB9 style serial port was not ... New Smart-UPS models utilize PowerChute ...
Why might the LEDs on my Back-UPS or Smart-UPS SC be flashing?
... -UPS Pro USB , Back- ... LS, and Smart-UPS SC: causes ... ... Back-UPS USB , Back- ... /RS, Smart-UPS SC 620va and ... ... indicates that the UPS is performing a ... ... indicates that the UPS has entered " ... " where the UPS will turn off ... The UPS is put into ... ... Guide) your ups may "" ... ... "" your UPS , press the ... ... indicates that the UPS is operating normally ... ... indicates that your UPS is operating on ... The UPS can only provide ... If your UPS is operating on ...


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