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Data Center Expert | Surveillance frame rate when NetBotz communication is SSL

Published date: 23 July 2020

StruxureWare Data Center Expert surveillance slows when communicating to NetBotz appliance(s) using SSL.

Product Line:
InfraStruXure Central (ISXC)
StruxureWare Data Center Expert (DCE)
NetBotz (series 300 and higher)

InfraStruXure Central (all verisons)
StruxureWare Data Center Expert (all verisons)
NetBotz (all versions)

Regardless of the frame rate you have set within the Data Center Expert surveillance settings, the maximum frame rate Data Center Expert will receive from a NetBotz appliance is 5 frames per second. This is due to the overhead that SSL creates.

This is working as designed. Without the encryption and decryption in SSL, surveillance frame rates will remain as configured. This issue effects both version 2 and version 3 NetBotz appliances.

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