Browse FAQs

Why Node-red embedded with Ecostruxure Augmented Operator Advisor stop few second after starting?
How to diagnotic When you start AOA, there is one MS-dos windows with a lot of information
Data Center Expert | What virtualization environments are supported?
The most recent information on supported virtualization platforms can be found within the EcoStruxure IT Help Center at: ... The full-featured demo of the virtual appliance monitors up to five device nodes and one surveillance node. ... There is currently no planned support for any other virtualization platforms, including Microsoft Hyper-V.
Schneider Electric's Technical Support Policy for Older Versions of PowerChute Software
... far beyond this stated commitment, but this 1 - year policy is stated here so customers may take it into account for planning purposes ...
Video: How do I register a passcode for NetBotz or StruxureWare? 1 ) Log into the DCIM Assets website at
Single Phase Symmetra Extended Run (XR) Frame Cable Lengths
This information can be relevant if a user is planning on installing the products in slightly different areas - different racks, for example.
Steps to take when moving a Symmetra Power Array from one location to another
... case you need to either send any components back to the APC or if you plan on moving your UPS in the future.
Data Center Expert | How do hardware and software support contracts work?
... come with 2 years of factory hardware ... ... total of 5 years , which includes 2 years of factory warranty ... Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 ... installation/configuration service of the systems ... ... ASMNS5_R 1 _EN. ... DCIM Assets website ... licenses and DCIM Assets may not match ... server in DCIM Assets but not yet ... 1 ) Open the ... 1 ) A Base ... 1 Year Software Support SKU 3 Year Software Support SKU 1 Year Software Support SKU 3 Year Software Support SKU ... Software Support Example 1 1 Year SKU 3 Year SKU
SmartConnect Portal indicates that the firmware is out of date on my SmartConnect enabled UPS. How do I update it? EcoStruxure %2520ready%2520smart-UPS%2520help%2520center%2fmn04.6.2.html%23 ... 1 - To upgrade the firmware you can do so via the cloud portal.
Problem: PowerChute Network Shutdown does not turn off the UPS following a shutdown event.
... of the PowerChute service , e. ... To make sure the UPS turns off as planned when a shutdown event occurs, PowerChute shutdown events should be configured with a delay of 120 seconds. ... This issue also applies to the Advanced Configuration option in Multiple Mode which, in a Multiple configuration, enables you to turn off one UPS when it goes on battery.
Data Center Expert | Obtaining an SNMP or Modbus DDF for discovery of third-party devices
1 ) Navigate to and search for the Device you would like a DDF for to see if a DDF has already been created for the device. ... 1 ) Log into the Data Center Expert Desktop Client. ... 1 ) If after searching there are no applicable entries for the device, scroll down to the bottom of the page, click on the 'Submit a Request' button next to "Don't see the DDF you are looking for?" ... Asset Definiton Service

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