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Schneider Electric's Technical Support Policy for Older Versions of PowerChute Software

Published date: 15 October 2020

Issue:
What is Schneider Electric software support policy?

Product Lines:
PowerChute Network Shutdown (PCNS),
PowerChute Business Edition (PCBE),
PowerChute Personal Edition (PCPE),
PowerChute Plus (PC+)

Environment:
All supported OS

Cause:
Informational

Solution:
When new versions of software are released, Schneider Electric will continue to provide full technical support to customers for the previous version for a minimum of 1 year after the new version is released. In practice, Schneider Electric typically goes far beyond this stated commitment, but this 1-year policy is stated here so customers may take it into account for planning purposes.
  • The current shipping version of PowerChute Network Shutdown is 4.4 It was release October 2020
    • NOTE: support is continuing for PCNS 4.2 for 32 bit systems, and PCNS v4.3 for 64-bit systems.
  • The current shipping version of PowerChute Business Edition is 10.0.1 It was release March 2019
    • NOTE: support is continuing for PCBE 9.5 for 32 bit systems. 
  • The current shipping version of PowerChute personal Edition is 3.1 It was release June 2019 
  • PowerChute Plus was discontinued March 2007

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