Browse FAQs

Why is the software not running a Runtime Calibration when using a Share-UPS or Interface Expander card?
When using a SmartSlot Interface Expander or Share- UPS with a Smart-UPS or Matrix-UPS , all Runtime Calibration commands will ...
Description of NEMA L6-30 Receptacle
The NEMA L6-30 is used for input on the domestic APC Matrix-UPS , Smart-UPS T
How do I properly install/uninstall my SmartSlot accessory card into my UPS?
Smart-UPS RT (SURT, SRT models 3000va and above), Matrix-UPS - The unit can be put into bypass mode.
Where can I get support for APC and MGE Products?
Charge- UPS EX ... Matrix Battery Systems Matrix-UPS Matrix-UPS Accessories ... MGE UPS 4000 ... Smart-UPS Smart-UPS Accessories Smart-UPS Battery Systems Smart-UPS DP Smart-UPS On-Line Smart-UPS RT Smart-UPS VT
What UPS units are officially supported by the ap9610 (Relay I/O SmartSlot Card)?
What UPS units are officially supported by the ap9610 (Relay I/O SmartSlot Card)? ... Various APC UPS Models - single and three phase ... Supported UPS models listed below ... The following UPS lines have been officially tested with the ap9610 Relay I/O Card by APC: Smart-UPS Model Types with the following prefix: ... Matrix-UPS series Model Types*
Battery Discharge During Storage
... life of a UPS battery under storage ... All UPS products ... life of a UPS battery under storage ... ... For each APC UPS family the expected ... ... used in all UPS products has a ... ... UPS Pro, Smart-UPS v/s ... of these APC UPS models has been ... With Smart-UPS ... turn off a Smart-UPS . ... , if the UPS is switched off ... ... , if the UPS is switched off ... ... order for the UPS to "remember ... ... hours if the UPS is not operating ... With Matrix-UPS ... turn off a Matrix-UPS .
SUDP LED Display
Smart-UPS DP
How to download and use the APC UPS-Link Protocol Language
Product Lines: Smart-UPS , Matrix , Symmetra
UPDATED MARCH-2016: Unable to access my APC Network Management Card (NMC) enabled device via HTTPS (SSL/TLS)
Available Now? sumx 1ph/3ph Smart-UPS , MGE Galaxy 3500, Matrix AOS v6.4 and higher Yes
How do I update the firmware of my SRT series Smart-UPS using the Firmware Upgrade Wizard?
Devices that are *NOT* supported by the Firmware Upgrade Wizard: From the main menu of the UPS LCD screen select "About" and scroll down to "UPS Firmware" Firmware Revision Matrix

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