Browse FAQs



What are the various generations of Smart-UPS Products?
... of single phase Smart-UPS Products? Smart-UPS ... a variety of Smart-UPS products in use ... ... Over the years APC has steadily improved ... ... refer to the apc .com product ... for your specific UPS . Current Products: ... generation Line Interactive Smart-UPS products ... Serial Port on UPS ) Smart -Slot for installation of APC Accessory Cards ... generation Line Interactive Smart-UPS products ... Serial Port on UPS ) Smart -Slot for installation of APC Accessory Cards ... Level Line Interactive Smart-UPS products ... Serial Port on UPS ) No Smart -Slot
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... products on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... ... , SUM, SC , SMC, ... Smart UPS models that do ... All Smart-UPS Online models. ... /www. apc .com/ ... ... not your particular UPS features EPP coverage ... If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
Why might the LEDs on my Back-UPS or Smart-UPS SC be flashing?
Red Overload LED: on solid APC UPS Selector tool
The use of non computer type loads with a UPS, specific to Back-UPS, Smart-UPS SC
APC's Back-UPS and Smart-UPS SC product lines are designed for use with computer type loads only.
What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
surt014 APC Smart-UPS RT 5/6KVA (For Splitphase Models) 120v PDU KIT with (6)NEMA 5-20
Why can't I use a domestic model APC UPS on a ship
Cause: Standard North American Smart-UPS are designed for a 3 wire input comprised of a 120v Hot, Neutral, and Ground.
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?
My Smart-UPS will not turn on.
My Smart-UPS will not turn ... Smart-UPS ... is disconnected - SC , SU, and SUA Smart-UPS require a functional ... ... drained, the UPS will not turn ... ... and SMC series Smart-UPS do not have ... In Smart-UPS RT units the ... order for the UPS to turn on ... ... in a 208v Smart-UPS RT (10kva ... battery in a 120v Smart-UPS must measure greater ... Smart-UPS RT units do ... ... is off - Smart-UPS greater than 1500va ... ... position, the UPS will not actually ...
Why does a Smart-UPS turn off when a standard serial cable is attached?
This is due to the proprietary pinout of APC Smart-UPS serial cables.
Unattended Graceful Shutdown of Cisco Unity Express with an APC UPS
An APC Smart-UPS (SUA, SUM and SURTA part numbers only) in combination with the APC ap9840 shutdown serial cable Environment:


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