Browse FAQs



What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
surt009 APC Smart-UPS RT 3000va , 100-120vac, Output Hardwire Kit
How do I properly install/uninstall my SmartSlot accessory card into my UPS?
Smart-UPS RT (SURT, SRT models 3000va and above), Matrix- UPS - The unit can be put into bypass mode.
How do I troubleshoot the fault LED on my Smart-UPS RT?
You should then contact APC Support while you are physically with the UPS and ready to troubleshoot.
Will my Smart-UPS RT UPS turn on without batteries?
Otherwise, replace the batteries as needed. Contact APC Tech Support for further assistance if necessary.
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... Smart UPS models that do ... All Smart-UPS Online models. ... , 208v, 230v , or 240v ... ... /www. apc .com/ ... ... not your particular UPS features EPP coverage ... If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
Why won't my Smart-UPS RT go to bypass in 240v environment
Issue: Smart-UPS RT will not go to bypass with 240v input and 208v output
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?
Video: How do I configure a 208v Smart-UPS RT or SRT for use with a 240v input?
Issue: How do I configure a 208v Smart-UPS RT or SRT for use with a 240v input?


Results 1 - 10 of 50

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.