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What are the basic troubleshooting steps for the Back-UPS Pro model BX850M, BX1000M, BX1350M and BX1500M?

Published date: 05 June 2020

Issue:
What are the basic troubleshooting steps for the Back-UPS Pro model BX850M, BX1000M, BX1350M and BX1500M?

Product Line:

APC Back-UPS PRO,

Environment:

BX850M, BX1000M, BX1350M and BX1500M

Cause:

During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Resolution:

Problem and Possible Cause	Solution

The Back-UPS will not switch on
The Back-UPS is not connected to AC power	Ensure that the Back-UPS is securely connected to an AC outlet.
The circuit breaker has been tripped.	Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker. Re-connect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip.
The internal battery is not connected.	Connect the battery.
The AC input voltage is out of range.	Adjust the transfer voltage and sensitivity range.

The Back-UPS does not provide power during a AC power outage.
Ensure that essential equipment is not plugged into a SURGE ONLY outlet.	Disconnect equipment from the SURGE ONLY outlet and re-connect to a Battery Backup outlet.

The Back-UPS is operating on battery power, while connected to AC power.
The plug has partially pulled out of the wall outlet, the wall outlet is no longer receiving AC power, or the circuit breaker has been tripped.	Ensure that the plug is fully inserted into the wall outlet. Ensure that the wall outlet is receiving AC power by checking it with another device.
The Back-UPS is performing an automatic self test.	No action is necessary.
The AC input voltage is out of range, the frequency is out of range, or the waveform is distorted.	Adjust the transfer voltage and sensitivity range

The Back-UPS does not provide the expected amount of backup time.
Battery Backup outlets may be fully or improperly loaded.	Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE outlets.
The battery was recently discharged due to a power outage and has not fully recharged.	Charge the battery cartridge for 16 hours.
The battery has reached the end of its useful life.	Replace the battery. BX850M = RBC17 BX1000M = APCRBC158 BX1350M = APCRBC123 BX1500M = APCRBC124

The REPLACE BATTERY indicator is illuminated.
The battery has reached the end of its useful life.	Replace the battery as early as possible. BX850M = RBC17 BX1000M = APCRBC158 BX1350M = APCRBC123 BX1500M = APCRBC124

The Building Wiring Fault LED illuminates
The building wiring presents a shock hazard that must be corrected by a qualified electrical.	Do not operate the Back-UPS. Call a qualified electrician to correct the building wiring fault.

The OVERLOAD indicator is illuminated.
The equipment connected to the Back-UPS is drawing more power than the Back-UPS can provide	Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE outlets.
The SYSTEM ERROR indicator is illuminated, all the front panel indicators are flashing.
There is an internal error.	Determine which internal error message is displayed by matching the number displayed on the LCD with the corresponding Error Message (see "System Errors") and contact SEIT Technical Support.

System Errors;
F01 On-Battery Overload	Turn the Back-UPS off. Disconnect non-essential equipment from the Battery Backup outlets and the turn Back-UPS on.
F02 On-Battery Output Short	Turn the Back-UPS off. Disconnect all equipment from the Battery Backup outlets and the turn Back-UPS on. Re-connect equipment one item at a time. If the output is tripped again, disconnect the device that caused the error.
F03 On-Battery Xcap Overload F04 Clamp Short F05 Charge Error F06 Relay Welding F07 Temperature F09 Internal Error	Errors F03-F09 cannot be corrected by the user, contact SEIT Technical Support for assistance.

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