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Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe

Published date: 24 July 2020

need to check USB communications between Windows OS and APC Back-UPS or APC Smart-UPS

NOTE: The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS. 
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. 
If the drivers do not load automatically;
  1. Connect the USB cable to the UPS and the computer
  2. Open C:\Windows\System32\drivers
  3. Verify that hidclass.sys, hidparse.sys, and hidusb.sys are available.
  4. Verify that apcups.inf is available in C:\Windows\System32\DriverStore\FileRepository
Product Lines:
Back-UPS and Smart-UPS that accept USB communications
PowerChute Personal Edition
PowerChute Business Edition

All supported Windows OS

Testing USB communications using UsbDeview.exe


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