Browse FAQs

PowerChute Network Shutdown fails to shut down all hosts in a vSAN Cluster when using Advanced UPS Configuration with FTT Support enabled.

Published date: 03 April 2020

PowerChute Network Shutdown does not complete the shutdown sequence for the vSAN hosts when UPS critical events occur on multiple different UPS setups at the same time in an Advanced UPS configuration with FTT support enabled. 

PowerChute Network Shutdown version 4.3

PowerChute Network Shutdown installed on Windows OS, configured for Advanced UPS configuration with FTT enabled.

Software issue. 

1. Download the attached file.
2. Uncompress the file.
3. Open command prompt as an administrator and stop the PowerChute service net stop pcns1
4. Rename C:\Program Files\APC\PowerChute\group1\comp\pcns.jar to original_pcns.jar
5. Copy the uncompress pcns_vsan_fft.jar file to C:\Program Files\APC\PowerChute\group1\comp and rename it to pcns.jar
6. Start the PowerChute service net start pcns1


Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.