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Problem: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

Published date: 04 November 2020

Issue: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

Product Line:
PowerChute Business Edition

Environment:
All supported OS

Cause:
USB cable not connected during software installation

Solution:

If you installed the PowerChute Agent without the USB communications cable connected to the UPS, then you cannot subsequently establish communications. You need to correctly connect the USB communications cable from the computer to the UPS and then re-install the Agent.

If the USB cable was connected during installation please review knowledge base document FA163608


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