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Easy-UPS reports bDC <Battery Disconnected>

Issue: Easy-UPS reports bDC <Battery Disconnected> during online operation with battery properly connected

Product lines: SRV1KI, SRT2KI, SRV3KI, SRV1KRI, SRV2KRI, SRV3KRI, SRC1KI, SRC1I-AR, SRC2KI, SRC2KI-AR, SRC1KUXI-IN, SRC1KUXI, SRC1KUKXIX84

Cause: The UPS performs an internal battery self-check every 5 minutes. If the UPS detects the battery voltage has deviated outside the acceptable threshold, the UPS will report bDC <Battery Disconnected>. The alert will auto resolve within 5 minutes at the next battery self-check.

Resolution: Use the attached firmware upgrade guide and the appropriate firmware file to update the UPS firmware and resolve the bDC event.

APC United Arab Emirates

Attachment(s)

Update firmware and software Easy-UPS 1-3kVA.7zUpdate firmware and software Easy-UPS 1-3kVA.7z [179.19 KB]
Easy-UPS SRV firmware upgrade.pdfEasy-UPS SRV firmware upgrade.pdf [296.17 KB]
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Range:
Easy UPS 1 Ph On-Line
Explore more
Range:
Easy UPS 1 Ph On-Line
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