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PowerChute support with USB or Serial communication - Supported UPS Models

Issue:
There are multiple categories to consider when manually selecting a UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation.

Product Line:

PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher

Environment:
All supported operating systems are connected to Smart-UPS, Easy UPS On-Line, or Back-UPS.
NOTE: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.

See a list of supported UPS below.


Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS or Back-UPS

Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) if you choose to manually select the UPS or auto-detection of UPS was unsuccessful for any reason.
Depending on your UPS model, the model, and serial numbers are printed on the barcode label at the back or bottom of your UPS. Some rack mount Smart-UPS have the bar code label behind the front bezel of the UPS.

BAR CODE STICKER
All supported Smart-UPS UPS models are categorized into two types:
  • Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
  • Type B - Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRT
Supported Smart-UPS and Easy-UPS models are:
Type A UPSType B UPS
SMTSU
SMXSUA (including C500J)
SURTDSURT
SRTSURTA
SMTLSC
SCLSUM
SMCSRV Models: (3kVA & below)
SRTLUX
SRC models:
  • SRC2KUXI
  • SRC3KUXI
  • SRC3KUXIX709
Any SRC model, excluding those listed under Type A.

NOTE: A Back-UPS model is neither Type-A or Type-B. In the installer dropdown list, select Back-UPS.
Supported Back-UPS models are
BVBVX-LI BVN/BVKBE/BNBKBX/BNBRBGM.


For more information on Smart-UPS models, see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models, see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020.
For more information on Back-UPS models, see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks

APC United Arab Emirates

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Range:
PowerChute Business EditionPowerChute Serial Shutdown
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Range:
PowerChute Business EditionPowerChute Serial Shutdown
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