{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Battery Age and UPS Age shown incorrectly in StruxureWare Data Center Expert.


Battery Age and UPS Age shown incorrectly in StruxureWare Data Center Expert.

Product Line:

StruxureWare Data Center Expert (DCE)


StruxureWare Data Center Expert 7.x


Battery Age and UPS Age can have 5 different date formats on newer firmware.

1: mm/dd/yyyy
2: dd.mm.yyyy
3: mmm-dd-yy
4: dd-mmm-yy
4: yyy-mm-dd

StruxureWare DCE may not show these formats correctly.


The attached apcsmartups_v71.zip file should be extracted and added to StruxureWare DCE. Go to the "Device" menu, "SNMP Device Communications Settings", and "Device Definition Files. If your current "APC SmartUPS version is 71 or above, you should not need to proceed.

If the version of the SmartUPS DDF is below 71, choose "Add/Update Definitions". Select "Local File" and hit the "Browse" button. Browse to the file apcsmartups.xml which was extracted from the zip file and hit open. Hit "Next" then select the DDF you just added and hit finish. The next time the device(s) are polled, you should see the new format.

Please note that this should affect all APC UPS models and not just the Smart-UPS line.


Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.