{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Why during the installation of PowerChute Personal Edition the 'NEXT" button does not respond when asked to select an installation folder?

Issue:
During the installation of PowerChute Personal Edition when asked to select an installation folder after clicking the Next button the installation hangs / stalls.

Product Line:
PowerChute Personal Edition (PCPE)

Environment:
PCPE versions 3.0, 3.0.0.1, 3.0.2
Windows XP, Vista, Windows 7

Cause:
Corruption in Windows Management Instrumentation (WMI)
See Microsoft FAQs for information on WMI http://technet.microsoft.com/en-us/library/ee692772.aspx

Resolution:
Run these commands from the command prompt.

Click Start, Run and type CMD.EXE

Note: For Vista & Windows 7 you need to open Command Prompt window as an administrator. To do so, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

For all OS:

To save time and effort copy and paste the commands in bold.

  • Net stop winmgmt (answer yes to any questions asked)
  • cd C:/Windows/system32/wbem
  • xcopy Repository Repository.old
  • rmdir /s Repository (answer yes to any questions asked)
  • Net start winmgmt

For Windows XP only:

  • rundll32 wbemupgd, UpgradeReposiror

 For Vista and Windows 7:

  • winmgmt /salvagerepository

For all OS:

  •  cd /d %windir%\system32\wbem
  • for %i in (*.dll) do RegSVR32 -s %i
  • for %i in (*.exe) do %i /RegServer

 

 

Note: After running “for %i in (*.exe) do %i /RegServer” the Windows Management Instrumentation Tester pop up window will appear just X out / close the window.

  • reboot the system and run the installer

 

 

 

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.