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How do I upgrade and activate premium devices in StruxureOn?


Issue
How to upgrade and activate premium devices in StruxureOn.

Product Line
StruxureOn

Environment
StruxureOn Gateway
Data Center Expert 7.4.X
StruxureOn Smartphone App
Android
iPhone

Resolution

 
 
When you start using the StruxureOn app, you get an instant overview of your sensor data and alarms.

If you want the full experience of StruxureOn, with predictive analysis, smart alarming, and remote diagnostics from the experts monitoring your data center, upgrade your devices to Premium. 

About Premium

You can upgrade the devices that are critical for your business to ensure you get expert assistance for monitoring those devices closely in case critical alarms.

For premium devices, you get:

  • 24/7 expert monitoring of your data center 
    The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote troubleshooting for quick resolution of critical incidents.
  • Incident tracking 
    Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
  • Real-time notifications on your smartphone
    The StruxureOn app gives you an instant overview of your sensor data and alarms.
  • Chat collaboration on incidents
    Collaborate through chat with Schneider Electric experts for a quick resolution of a problem.
  • Proactive service dispatch
    Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
  • StruxureOn report 
    The personalized report provides insight into connected devices, coupled with expert recommendations on how to improve device utilization and lifecycle.
  • Global benchmarking 
    Share more to get more. Connect one device to StruxureOn Premium and you will get analytics and alarms for that device. Connect all devices in your data center and you will get predictive analysis and be able to benchmark with connected data centers worldwide.

Upgrading devices to Premium

The first time you want to upgrade one or more devices to Premium, you must: 

  • Accept the license agreement
  • Provide a billing address

Prerequisites 

Before you can upgrade to Premium, you must install and setup the StruxureOn Gateway and StruxureOn. You can do that here.

To upgrade a device

  1. In the app, navigate to Devices (icon in the bottom), and from the list of devices select a device you want to upgrade. 


     

    Upgrade is recommended for this device.
    This is a Premium device.


     

  2. On the device view, tap the crown icon in the top right corner.

     
     
  3. The first time you upgrade one or more devices, you must read about pricing and accept the license agreement to continue.
  4. Add your company billing address and select to upgrade the device, or tap Add more to select to upgrade multiple devices.

    The address you enter will be used for sending you an invoice. You can change the billing address if needed at any point, and all future invoices from the time of the change will be sent to the new address.

     
     
  5. When adding more devices, select from the list of devices, or tap Recommended, then Done and review the list and tap Upgrade (amount) devices to finish the process. 

    Note

     

    If you do not finish the process by tapping Upgrade (amount) devices, a number icon will appear on Settings>Premium to help you remember devices selected for upgrade but not yet upgraded. 
    This allows you to revisit your selection at any time and finish the upgrade process. 

     


Once you have completed the upgrade process, Premium features will be available immediately and you will see an icon next to your device indicating that this is now a Premium device.

 

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