Technical FAQs

Ask a Question

Why is there no serial cable included with my new Smart-UPS SMT750 or SMT1500RM2U?


Issue:

Serial cables are no longer included with Smart-UPS SMT750, SMT750US, SMT1500RM2U, or SMT1500RMUS units.

Product Line:

Smart-UPS

Environment:

SMT750 and SMT750US, Serial numbers beginning "3S1528" or later (IE: 3S1528XXXXXX, 3S1529XXXXXX, 3S1530XXXXX etc..)
SMT1500RM2U and SMT1500RMUS, Serial numbers beginning "AS1610" or later (IE: AS1610XXXXXX, AS1611XXXXXX, AS1612XXXXX etc..)

Cause:

Due to the continued decline and elimination of serial communication ports in server manufacturing and in an effort to minimize e-waste, APC™ by Schneider Electric will no longer be providing the RJ-45 to serial communication cable with the Smart-UPS™ SMT750, SMT750US, SMT1500RM2U, or SMT1500RMUS models.   

Resolution:

For a limited time this serial cable will be made available free of charge by registering at http://serialcable.apc.com
You will need your exact model and serial number available when registering. You can find this information on the back of the UPS, a sticker on the corner of the shipping box, or via the "About" menu on the LCD screen.
 
Was this helpful?
What can we do to improve the information ?