Technical FAQs

Ask a Question

NetBotz appliance firmware upgrade or downgrade causes USB-attached external storage data loss.

Issue:

NetBotz appliance firmware upgrade or downgrade causes USB-attached external storage data loss

Product Line:

NetBotz

Environment:

All versions

Cause:

Not Provided

Resolution:

When upgrading (or downgrading) any version of NetBotz firmware when the running version has been configured to support USB-attached external storage, camera capture images and alert history (graphs and other alert information) are deleted from the storage device when it is re-attached under control of the upgraded or downgraded firmware.

Workaround: Use network-attached storage instead (Windows share or Unix NFS).

Fix Status: No fix available.

Was this helpful?
What can we do to improve the information ?