Issue: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.
PowerChute Business Edition
All supported OS
USB cable not connected during software installation
If you installed the PowerChute Agent without the USB communications cable connected to the UPS, then you cannot subsequently establish communications. You need to correctly connect the USB communications cable from the computer to the UPS and then re-install the Agent.
If the USB cable was connected during installation please review knowledge base document FA163608